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Risk Assessment and Mitigation Strategy – Implementing a Customer Data Platform

Identify potential risks and challenges associated with the CDP implementation. These may include data security…

Creating a Customer Data Strategy – Implementing a Customer Data Platform

Customer data strategy is the process of collecting, organizing, and utilizing data about your customers…

Prioritize Business Use Cases – Implementing a Customer Data Platform

Define and Design After selecting the CDP vendor, we begin the define and design phase.…

Evaluate and Select the CDP Vendor – Implementing a Customer Data Platform

There are tons of CDP vendors available in the market (see Figure 5.6). Choosing the…

Analyze the Current State – Implementing a Customer Data Platform

After documenting the business use cases, it is time to evaluate the current state of…

Document Business Use Cases – Implementing a Customer Data Platform

After the steering team is successfully created, the next step is to use the expertise…

Discovery Phase – Implementing a Customer Data Platform

The discovery phase of CDP implementation is a crucial step where you gather information, analyze…

Prepare for Implementing a CDP Solution–Implementing a Customer Data Platform-2

The first step in preparing for implementation is to define your objectives. Ideally, you would…

Prepare for Implementing a CDP Solution–Implementing a Customer Data Platform-1

Structure In this chapter, the following topics will be covered: Prepare for Implementing a CDP…